Returns and refunds policy

WTB Europe

We want you to be completely satisfied with your purchase. If you need to return an item, please review the policy below. In addition to your statutory right of withdrawal, we offer a 30-day return period, subject to the conditions outlined below.

1. HOW TO INITIATE A RETURN

You can submit a request to withdraw from your purchase electronically via the following link:
👉 Exercise Your Right of Withdrawal

1. Open the link and enter the email address you used when placing your order. You do not need a customer account. Your identity will be verified using a one-time code sent to your email address.

2. Once verified, select the order you wish to return and follow the on-screen instructions. Depending on the order status, you may be able to request a cancellation or return the relevant items.

3. After submitting your request, you will receive an email confirmation acknowledging receipt of your request at the email address used for your order.

4. Once we have reviewed your return request, we will contact you with further instructions. Please do not send the items back until we have confirmed the request. Thank you for your understanding.

2. ELIGIBILITY FOR RETURNS

To qualify for a return, the following conditions must be met:

• The product must be in new, unused condition.

• Items should be returned in their original condition. Returning items in their original packaging is recommended to ensure safe transport, but it is not strictly required. However, customers may be held liable for any diminished value resulting from improper handling.

• The return must be initiated within 30 days of the delivery date.

• Industry Purchase Program orders are not eligible for return.

3. HOW TO SEND YOUR RETURN PACKAGE

After your return request is confirmed, please ship your package to the following address:

Hermes Fulfilment CZ s.r.o. / WTB Europe s.r.o.
Komenského 666
CZ – 332 03 Šťáhlavy
Czech Republic

Contact person: Martin Spacil

Mobile: +420 737 915 815

This contact and phone number should be included with every return, as it is used by the delivery service for coordination.

We strongly recommend using a trackable shipping service to ensure safe and documented delivery.

4. REFUNDS

• Approved returns will be refunded to the original payment method.

• You may then place a new order if desired.

• Product exchanges are not available.

5. PRICE ADJUSTMENTS & PARTIAL REFUNDS

• Items purchased at full price or on discount are not eligible for price adjustments if the price is reduced later.

• No partial refunds will be issued based on future promotions or price changes.

6. SHIPPING CHARGES

• Original shipping fees are non-refundable.

• Return shipping costs: Customers are responsible for the cost of return shipping.

• We strongly recommend using a trackable shipping service for returns.

• WTB is not responsible for items lost or damaged during the return process.

7. NEED HELP?

If you have any questions, our customer service team is here to ✉️ help.